Shipping policy

Shipping Policy

At HomeBest, we are committed to providing a smooth, reliable, and convenient delivery experience. Please read the following Shipping Policy to understand how your order is processed and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During high-demand periods, sales, or holidays, processing may take slightly longer.

2. Shipping Time

Once your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on your location and the delivery partner.

Delivery times may vary based on:

  • Delivery location
  • Courier availability
  • Weather conditions
  • Public holidays
  • Remote-area delivery
  • High order volumes
  • Other circumstances beyond our control

The estimated delivery date shown at checkout or in your order confirmation is an estimate and may not always be guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

From time to time, HomeBest may offer free shipping promotions or free shipping on eligible orders. Any applicable offer will be clearly mentioned on the website.

4. Delivery Locations

HomeBest currently aims to deliver to eligible locations across India.

Delivery availability may depend on the serviceability of your PIN code and the availability of our courier partners.

If your location is not serviceable, we may be unable to process the order for that address.

5. Order Tracking

Once your order has been shipped, you may receive tracking information through your registered email address, phone number, or other available communication method.

You can use the tracking information to check the current status of your shipment.

Please allow some time for tracking information to become active after dispatch.

6. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays can sometimes occur due to circumstances outside our control.

These may include:

  • Severe weather
  • Transportation delays
  • Courier operational issues
  • Public holidays
  • Natural events
  • Incorrect address information
  • High-volume periods
  • Government restrictions

If your order is delayed, please contact our customer support team and we will assist you with the available tracking information.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

Please carefully check your:

  • Full name
  • House/flat number
  • Street/locality
  • City
  • State
  • PIN code
  • Contact number

HomeBest may not be responsible for delivery failures or delays caused by incorrect or incomplete information provided by the customer.

8. Failed Delivery

If the delivery partner is unable to deliver your order because of an incorrect address, unavailable recipient, unreachable phone number, or repeated delivery attempts, the shipment may be returned to the sender.

In such cases, additional shipping charges may apply if a re-delivery is requested.

9. Damaged Package

If your package appears significantly damaged at the time of delivery, we recommend checking the product carefully before accepting or using it where possible.

If the product inside is damaged, defective, or incorrect, please contact HomeBest Customer Support within 48 hours of delivery with clear photos/videos and your order details.

Our team will review the issue according to our Return & Refund Policy.

10. Missing or Incorrect Items

If an item is missing from your order or you receive an incorrect product, please contact us as soon as possible after delivery.

Please provide your order number and clear photos/videos if requested so that we can investigate and provide an appropriate resolution.

11. Multiple Products in One Order

If your order contains multiple products, they may be shipped separately depending on product availability, warehouse location, or courier arrangements.

You may therefore receive different products from the same order at different times.

12. Cash on Delivery

Cash on Delivery (COD) may be available for selected products and serviceable locations.

COD availability may depend on:

  • PIN code
  • Product
  • Order value
  • Courier availability
  • Other eligibility conditions

If COD is available, the applicable option will be displayed during checkout.

13. International Shipping

At this time, HomeBest primarily focuses on deliveries within India. International shipping may not be available unless specifically stated on the website.

14. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

HomeBest
Customer Support: homebestweb@gmail.com
Support Hours: 24/7

We appreciate your trust in HomeBest and are committed to delivering your orders safely and efficiently.