Returns & Refund Policy

At HomeBest, we want you to shop with confidence. We aim to make our return and refund process simple, transparent, and convenient.

1. Return Window

Eligible products can be returned within 7 days from the date of delivery.

To be eligible for a return:

• The product must be unused and in its original condition.
• The original packaging should be intact.
• All tags, accessories, manuals, warranty cards, and other included items should be returned where applicable.
• The product should not show signs of damage, misuse, washing, alteration, or excessive wear.

Some products may have different return conditions, which will be mentioned on the respective product page.

2. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact HomeBest Customer Support within 48 hours of delivery.

Please provide:

• Order number
• Product name
• Description of the issue
• Clear photos/videos of the product
• Photos of the shipping package, if applicable

After verification, we may provide a replacement, exchange, or refund, depending on the circumstances and product availability.

3. Change of Mind / Wrong Product Ordered

If you change your mind or order the wrong product, a return may be available if the product is eligible and meets our return conditions.

The product must be unused and returned in its original condition and packaging.

Return shipping charges may apply in such cases.

4. Products That Cannot Be Returned

For health, hygiene, safety, or product-specific reasons, certain products may not be eligible for return.

These may include:

• Opened or used personal-care and hygiene products
• Opened cosmetics or beauty products
• Products damaged through misuse or improper handling
• Customized or personalized products
• Products specifically marked as non-returnable
• Clearance or final-sale products where stated
• Products missing original packaging or essential accessories

Please check the product page before placing your order.

5. Return Inspection

Once we receive the returned product, our team may inspect it to confirm that it meets the applicable return conditions.

A return may be rejected if the product has been used, damaged after delivery, altered, or returned without required accessories or packaging.

If the return is approved, we will proceed with the applicable replacement or refund.

6. Refund Process

After the returned product has been received and successfully inspected, an approved refund will be initiated.

Where applicable, refunds will be made to the original payment method used for the order.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

7. Replacement / Exchange

If your product is damaged, defective, or incorrectly delivered, HomeBest may offer a replacement or exchange, subject to availability.

If the same product is unavailable, we may provide another appropriate resolution, including a refund where applicable.

8. Return Shipping Charges

For products that arrive damaged, defective, incomplete, or incorrect due to an error on our part, HomeBest may arrange or cover the applicable return shipping cost.

For eligible returns requested for reasons such as change of mind or ordering the wrong product, the customer may be responsible for applicable return shipping charges.

9. Order Cancellation

If you want to cancel an order, please contact us as soon as possible after placing it.

Cancellation may not be possible once the order has been processed, packed, shipped, or handed over to the delivery partner.

If the order has already been shipped, you may need to follow the applicable return procedure after delivery.

10. How to Request a Return or Refund

To request a return, replacement, exchange, or refund, contact HomeBest Customer Support and provide:

Order Number:
Customer Name:
Product Name:
Reason for Request:
Photos/Videos: If applicable

Our support team will review your request and provide the next steps.

11. Refunds for Failed or Cancelled Orders

If an order is successfully cancelled before shipment and payment has already been collected, an eligible refund will be initiated according to the applicable payment method.

For prepaid orders that cannot be fulfilled, the applicable refund will be processed after confirmation of the cancellation or order issue.

12. Important Information

Return and refund eligibility may vary depending on the product category, condition of the product, reason for return, and applicable laws and regulations.

Product-specific return restrictions will take priority where clearly stated on the product page.

HomeBest reserves the right to verify return requests and reject requests that do not meet the applicable eligibility requirements.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

13. Contact HomeBest

For any questions regarding returns, refunds, replacements, or exchanges, please contact our customer support team.

HomeBest
Customer Support: homebestweb@gmail.com
Support Hours: 24/7

We appreciate your trust in HomeBest and are committed to providing a reliable and convenient shopping experience.